Terms of Service
1. Introduction
By accessing or using Alka’s website and services, you agree to abide by these Terms of Service. These terms apply to all visitors, guests, and users who access our site, book accommodations, or engage with our offerings.
2. Bookings & Payments
All reservations are subject to availability, and the rates are as per seasonal pricing. Payments should only be made through authorized channels: our official website www.alka.in or via our official email, [email protected]. Alka is not responsible for any payments made through third-party sites or unofficial communication platforms.
2.1 Payment Methods
We accept payments through secure online methods provided on our official website. Please contact us if you have questions about payment procedures or experience issues during the booking process.
2.2 Modifications
Booking modifications are subject to availability and may require additional fees, depending on the changes requested. Guests are encouraged to contact us well in advance for any changes.
3. Cancellations & Refunds
Our cancellation policy varies based on the booking type and season. Please review the specific cancellation terms in your booking confirmation.
3.1 Refund Policy
If eligible, refunds will be processed within a specified period from the cancellation date. Some fees may be non-refundable, especially during high-demand seasons. We encourage reviewing our detailed cancellation policy at the time of booking.
4. Check-In & Check-Out
Check-in is from 12:00 pm onwards, and check-out is at 10:00 am. Early check-ins or late check-outs may be accommodated based on availability and may incur additional charges. Please inform us in advance of any anticipated delays or early arrivals.
5. Privacy Policy
We value your privacy. All personal information provided during booking or account registration is handled in compliance with our Privacy Policy, which outlines how we collect, use, and protect your data. By using our website, you consent to our data practices as stated in the Privacy Policy.
6. Use of Facilities and Amenities
All guests are welcome to enjoy Alka’s amenities, including our rooftop lawn, lake-facing rooms, and dining facilities. However, the misuse or damage of property may lead to charges for repair or replacement.
6.1 Prohibited Activities
Guests are expected to use our facilities respectfully. Activities that damage property or disturb other guests are not permitted.
7. Liability
Alka strives to provide a safe and comfortable stay; however, we cannot be held liable for:
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- Any accidents, injuries, or losses occurring on the property.
- External disruptions beyond our control, such as weather conditions, natural disasters, or power outages.
In such scenarios, guests are advised to secure their belongings and follow safety instructions.
8. Intellectual Property
All content on the website, including text, images, logos, and designs, is the property of Alka. Unauthorized reproduction or use of this content without written permission is prohibited.
9. Amendments
Alka reserves the right to update these Terms of Service at any time. Any changes will be posted on our website, and by continuing to use our services, you accept the modified terms.
10. Fraudulent Activities & Booking Scams
Alka is not responsible for any fraudulent bookings or transactions conducted by unauthorised third-parties or criminals posing as representatives of our establishment. We strongly advise guests to use only our official website, www.alka.in, and email, [email protected], for bookings and payment. Alka will not be held accountable for any losses due to unauthorised bookings or payment requests from unofficial sources.
11. Contact Us
For any questions, issues, or feedback, please contact us through our official email [email protected] or by phone at our listed contact numbers on www.alka.in.
By using our website and services, you agree to these Terms of Service.