Safe Serenity: Important Advisory for Our Valued Guests

At Alka, Nainital, we value the trust you place in us when choosing our hotel for your stay in this beautiful hill station. Your safety and peace of mind are our top priorities, not just during your visit but also throughout your booking experience.

Recently, we have become aware of fraudulent online activities where scammers are impersonating Alka to deceive travelers. These fraudulent parties are using unauthorised channels like WhatsApp, UPI, and direct bank transfers to solicit payments for fake bookings.

We want to ensure your booking experience remains secure and pleasant. Here’s how you can protect yourself and what you should know before making your reservation.

Understanding the Scam

A. How Scammers Operate

Fraudsters are using the following tactics:
• Creating fake profiles on social media platforms or messaging apps like WhatsApp.
• Posing as Alka representatives and offering “exclusive discounts” or “limited-time offers.”
• Requesting payment through UPI apps or bank transfers, bypassing our official booking channels.
These deceptive practices can lead to financial loss and spoil your travel plans.

B. How to Identify Authentic Alka Channels

To ensure your safety, please note that Alka does not request payments through third-party messaging platforms or unverified payment methods. Always book through our official channels:
• Official Website: www.alka.in
• Authorised Email: [email protected]
If you’re ever unsure about a booking or communication, contact us directly via our phone numbers listed on our website.

C. Tips to Stay Safe When Booking

 1. Verify Contact Details

Double-check contact numbers and email addresses. Our contact details are always available on our official website.
2. Beware of Unrealistic Discounts
Offers that sound too good to be true often are. Always confirm promotions through our website or official email.
3. Avoid Unofficial Payment Requests
Alka does not process payments through UPI, third-party apps, or personal bank accounts. Any such request is a red flag.
4. Ask for Booking Confirmation
After completing your booking, you will always receive a confirmation email from our official email address. Ensure the details match your booking.
5. Stay Updated
Follow our official social media channels to receive accurate information about offers, updates, and alerts.

D. What to Do If You Suspect a Scam

If you come across suspicious activity or suspect you’ve been targeted by scammers impersonating Alka:
• Do not transfer any money.
• Take screenshots of the communication and report it to local authorities.
• Inform us immediately at our official email so we can assist and take appropriate action.

E. Encouraging Safe Bookings

We encourage all our guests to use our official website or contact us through our authorised email for any bookings or inquiries. This ensures a seamless experience, from booking your stay to enjoying the tranquil beauty of Nainital.
Why book directly?
• Enjoy transparent pricing and authentic offers.
• Receive instant confirmation with all booking details.
• Direct access to our team for personalized assistance.

A Warm Invitation

We are committed to making your experience with Alka safe, secure, and memorable. While we take every measure to combat fraud, your vigilance plays a vital role. By booking through our official channels, you can enjoy the peace of mind that comes with knowing your travel plans are in safe hands.

If you have any concerns or questions, please don’t hesitate to reach out to us. We look forward to welcoming you to Alka, where the magic of Nainital awaits.

Book safely. Stay happily.

Warm regards,
Alka, Nainital